Trust GCX-SCR Valid Braindumps Questions, Pass The Genesys Cloud CX: Scripting Certification

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Genesys Cloud CX: Scripting Certification Sample Questions (Q35-Q40):

NEW QUESTION # 35
Identify the template that contains one or more visual components that you can insert into a script page.

A. Script Template
B. Component Template
C. Custom Template

Answer: B

Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.

NEW QUESTION # 36
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.

NEW QUESTION # 37
What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

A. Navigational Aids
B. Graphics
C. Visual controls
D. Reports
E. Text
F. Editor

Answer: A,B,C,E

Explanation:
The key components and functionalities of scripts used to present information to agents in Genesys Cloud CX include:
* Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents can use to interact with the script.
* Text: Text components are used to display information, instructions, or data to the agents within the script.
* Navigational Aids: These help agents move through the script logically, guiding them from one section or page to another.
* Graphics: Graphics can be used to enhance the visual presentation of the script, making it more engaging and easier to follow.
These components are integral to designing effective scripts that aid agents in their tasks by providing the necessary tools and information in a user-friendly format.
References:
* Genesys Cloud CX Script Components Documentation.

NEW QUESTION # 38
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

A. The script is shared with other administrators.
B. The script contains critical information.
C. The script is assigned to an outbound dialing campaign.
D. The script is locked for editing.

Answer: C

Explanation:
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.

NEW QUESTION # 39
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

A. Utilization of visual controls
B. Labels based on interaction type
C. Classification based on interaction route
D. Creation of interaction-specific script templates
E. Integration of text and graphics

Answer: A,B,E

Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.

NEW QUESTION # 40
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TRUST GCX-SCR VALID BRAINDUMPS QUESTIONS, PASS THE GENESYS CLOUD CX: SCRIPTING CERTIFICATION

Trust GCX-SCR Valid Braindumps Questions, Pass The Genesys Cloud CX: Scripting Certification